Refund Policy

Last updated: 2026-06-18

Who processes your payment

PlenDesk sells digital SaaS access only. We do not sell or ship physical goods. Paid checkout may be unavailable while our payment provider review is pending.

Paid myID plans and credit add-ons are intended to be sold through the payment provider shown at checkout. When a Merchant of Record checkout is used, that provider is the contractual seller of your purchase and handles payment, invoicing, tax, chargebacks, and the technical refund process.

PlenDesk is currently preparing Polar as its intended Merchant of Record. If Polar processes your purchase, their Buyer Terms apply to the payment, and PlenDesk also follows the product-specific refund approach below.

Our refund approach

If a paid myID plan or credit add-on does not work as described, contact us within 14 days of purchase or renewal. We will first try to solve the issue. If we cannot reasonably fix it, we will help route a refund request through the payment provider shown at checkout.

• Subscriptions: cancel anytime. Refunds for an already-started billing period are reviewed case by case.
• Credit add-ons: unused credit packs may be eligible for a refund within 14 days. Already consumed credits are normally not refundable.
• Fraud or abuse: refund requests may be refused where there is evidence of fraud, abuse, or violation of our Terms.

The payment provider may still issue or refuse refunds under its own policies and chargeback-prevention rules.

How to request a refund

1. Reply to your payment confirmation email, or open the order management link provided by the payment provider, and include your order ID and the reason for the request.
2. If anything is unclear, email us at support@plendesk.com with your account email and the order ID — we will help you route the request to the right place.

Cancellations

You can cancel a subscription anytime under Account & Billing. Cancellation stops future renewals; the current billing period stays active until it ends. A cancellation is not automatically a refund — refunds for the current period follow the payment provider's policy above.

Service questions

Questions about what happens to your data, plan limits, credits, or downgrades after a refund or cancellation remain with us — see our Terms of Service or contact support@plendesk.com.